24 The Promenade Q&A

  • Has the apartment been independently assessed as Five Star Accommodation?
  • Yes. You can check actual quality ratings yourself at www.qualityintourism.com by putting in my postcode - GL50 1LR. Quality in Toursim is the Assessment service for Visit England - the UK's largest rating service. Read the latest Inspector's Report for the apartment.
     
  • Is there a minimum stay?
  • Yes. The minimum stay is two nights.
     
  • Is there parking?
  • Yes. Your apartment comes with its own private parking space immediately outside the apartment, secured by a lockable parking post. Your room key also unlocks the padlock on the parking post.
     
  • Is linen provided?
  • Yes, linen and towels are both included. For further details see our full inventory. And before you ask - yes, there is a hair dryer! A good one too.
     
  • Will there be milk, bread etc.?
  • Apart from a small welcome pack, food is not provided. The welcome pack includes a pint of semi-skimmed milk, 6 large eggs, 1/2lb of butter, a loaf of bread and a cream tea (scones, jam and clotted cream). The kitchen also includes salt, pepper, tea bags and instant coffee.
     
  • Do you allow pets?
  • Sorry, but no pets allowed.
     
  • Do you allow children?
  • The apartment has one bedroom only and is designed for adults.
     
  • Do you allow smoking?
  • It is illegal to smoke in the apartment or the common areas. I impose a £100 charge for smoking anywhere indoors.
     
  • Are there good walks in the area?
  • Definitely. In fact the famous Cotswold Way runs along the Cotswold Ridge and looks down onto Cheltenham. Leckhampton Hill has numerous great walks through the woods and over the hills, and there is Crickley Park too with great views over Cheltenham. There are walking guides in the apartment.
     
  • Are the apartments suitable for the disabled?
  • There is no lift in the building, but I will do my best to assist you. Please see my Access Statement which details all the dimensions of doors, stairs etc. or email me if you have any queries.
     
  • How do you get to the apartments?
  • Full, detailed directions are emailed at the time of booking. See also the tab "How to find us" which includes a downloadable map. On arrival, I will meet you and show you around.
     
  • Is there someone who will greet me on arrival?  
  • Yes - I will meet you, help you with your luggage, and show you around.
     
  • What about grocery shopping?
  • The nearest grocery shop is Marks & Spencers (100 yards), but there are many in the area. Sainsburys is about 300 yards and open 7am to 11pm. Waitrose is about 400 yards.
     
  • I see the apartment is above Costa Coffee. Does it smell of coffee? Can you hear any noise?
  • The answer to both those questions is no!  One of the best things about the apartment is that even though it is very central, it is very quiet - you will not hear anything from Costa. It is also completely sealed, so there is no smell either.
     
  • How do I book?
  • You can book directly on this website. Check out availability here.
     
  • Do I have to pay the full amount now?
  • It depends when you book. I ask for a £200 deposit at the time of booking with the remainder paid six weeks prior to arrival. If your stay is within six weeks of arrival I ask for the full amount at the time of booking. Even if your booking is more than six weeks away, you may prefer to pay the full amount now, and you have this option when you get the payment section. Early payment does not affect your rights.
     
  • How can I pay?
  • You can pay by credit/debit card or by PayPal via my WorldPay account. I do not take American Express or Diners Club. When paying by card there is a choice of currencies if that is of interest to you.
     
  • Can I get to the apartment by public transport?
  • Yes. Please see my "How to Find us" tab. Cheltenham is well connected by car, bus or train. If arriving by train you would need a short taxi trip (5-10 mins). If arriving by bus or coach, the main bus station (Royal Well) is within easy walking distance of the apartment (300 yards).
     
  • I see you offer a discount for those who book accommodation in your Cotswold Perfumery properties for those who are also attending one of your Perfumery Courses. Do you get the same discount (£50 per person per night) if I stay in the Promenade Apartment and do a Perfumery Course?
  • Yes - exactly the same deal. I will even drive you in in the morning and bring you back at the end of the day.